HealthCare.Gov Experience

I have options and I wanted to check out prices and sort of verify a lot of noise around HealthCare.Gov site.

My first try to create a Market Place account at Healthcare.gov failed with a message "Important: Your account couldn't be created at this time. The system is unavailable." and a link to "Try Again".

We have seen huge advancements and proven examples in the arena of Big Data management, heavy traffic routing, load balancing, and many other behind the scene IT/business activities that occur to produce Google, Facebook, Yahoo, amazon, Ebay and many other sites.

We just don't expect these sort of failures from a web site that has been in the making for over three years. Everybody knew or should have known that the site will be hit by millions simultaneously. No surprise there. Surprise is that the site is failing.

The chat functionality (available in the site) with a live agent worked fine.
The phone call (listen on the site) with a live agent worked fine; I was able to get to a live person in less than 2 minutes.
Web site account creation just did not work.

No matter which side of the Affordable Care Act you are on, the HealthCare.Gov web site misery looks like they had a very ill-planned and ill-managed rollout.

Let's see how they manage this crisis among all the hopla and noise happening around the same problem -- "web site is not functioning."

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